Refund policy

Return & Refund Policy

At CNVS Art Studio, every piece of artwork is professionally printed and handcrafted to order. We take great pride in the quality of our products and want you to be delighted with your purchase.

Returns

As each item is made specifically to order, we are unable to accept returns or exchanges for:

Change of mind
Ordering the incorrect size
Ordering the incorrect frame finish
Personal preference
Minor colour variations between your screen and the finished print

This is in accordance with the Consumer Contracts Regulations 2013, which exempt personalised and made-to-order goods from the standard 14-day cancellation period.

This does not affect your statutory rights if your item is faulty, damaged or not as described.

Damaged or Faulty Items

We carefully inspect every order before it leaves our studio. However, if your artwork arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
A photograph of the damaged artwork
Photographs of the packaging
A photograph of the courier label

Once we've reviewed the information, we'll arrange a replacement at no additional cost if the item is confirmed to be damaged or faulty.

Incorrect Orders

If you receive an item that differs from what you ordered, please contact us within 48 hours of delivery. We'll work with you to resolve the issue as quickly as possible.